IT Analyst Apprentice

As part of the IT Services team, a core support function within TASIS England, you will work under the guidance of the IT Manager as one of five team members. Your role will focus on providing day to day technical support to students, staff, and faculty, helping to ensure a smooth and effective use of technology across teaching, learning, and school operations.

This is a hands-on learning opportunity where you will build foundational skills in device support, service desk operations, and troubleshooting.

Key Responsibilities

Act as the first point of contact for basic IT issues (password resets, login problems, printer issues etc.) Record and update support tickets in the helpdesk system Set up and assist with laptops, tablets, printers, projectors and classroom AV equipment Perform simple troubleshooting of WiFi connectivity and software issues Help prepare new devices by applying pre-set images or installing standard apps Assist in checking equipment loans and returns Shadow and support senior team members on more complex tasks Assist in documenting IT systems, maintaining inventory records, and updating user guides, via our helpdesk.

What You Will Learn

Customer service and communication skills in an IT context Basics of hardware, common operating systems (Windows, macOS, ChromeOS) Understanding the role of an IT helpdesk and ticket management Device lifecycle basics, setup, support, and decommissioning Introduction to software like Google Workspace, Microsoft 365, JAMF, PaperCut, and Meraki WiFi Learn foundational networking concepts (e.g., TCP/IP, VLANs, DNS)

Training:
Information Communication Level 3 (ICT) Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a Level 3 ICT qualifications

Training Outcome:
Career progression opportunities Possibility to secure a full-time position after successful completion of apprenticeship

Employer Description:
At TASIS England, we nurture and challenge every student by fostering their aspirations and helping them realize their full potential. By developing the intellectual curiosity of each student, the School encourages a life-long love of learning. Beyond the academic pursuit of knowledge, we are dedicated to encouraging each student to take responsibility for their learning through programs that promote strength of character, a commitment to community service, and an appreciation for beauty. Our Upper School International Baccalaureate (IB) Diploma Programme and Advanced Placement (AP) exam results are consistently strong. Our students are well prepared both academically and emotionally to go on to study at some of the best universities in the world. TASIS England is a member of the Independent Schools Association and subject to inspection by the Independent Schools Inspectorate (ISI), the leading UK and overseas independent school inspectorate. The School is also inspected and accredited by the New England Association of Schools & Colleges and the Council of International Schools. Read the most recent inspection and accreditation reports here.

Working Hours :
Monday - Friday (8:30am - 5:00pm). Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Passion for ICT,Motivated,Hard-working,Hardware and software