Admin Apprentice

Ramsey – Workflow Team Apprentice:

Managing and processing incoming correspondence. Learning NHS systems and protocols. Supporting clinical staff with accurate document handling. Developing administrative and IT skills. Understanding information flow in general practice.

Manea – Care Coordinator Support Apprentice:

Booking and managing acute patient appointments. Organising routine care for long-term conditions. Supporting patient monitoring and follow-ups. Communicating with patients and healthcare professionals. Developing planning, coordination, and people skills. Handling sensitive and complex patient information.

Training Outcome:

After completing this apprenticeship, there are several potential career progression opportunities within general practice and the wider NHS. These include:

Medical Administrator or Receptionist – Continue developing in admin-based roles with increased responsibility. Care Coordinator – Progress into a full-time care coordination role, supporting patient care pathways. Workflow/Document Management Lead – Specialise in managing clinical correspondence and supporting clinicians. Health Care Assistant (HCA) – With additional training, move into a more patient-facing clinical role. Practice Manager or Assistant Practice Manager – With experience and further study, progress into leadership and management. Further Education and qualifications – Opportunities to take on additional apprenticeships or diplomas in healthcare, business administration, or leadership. The apprenticeship provides a strong foundation for a long-term, rewarding career in healthcare, with real potential for growth and development.

Employer Description:
Fenland Group Practice is a multi-site NHS GP partnership serving communities across Cambridgeshire, with surgeries located in Manea, Ramsey (Rainbow Surgery), Doddington, and Wimblington . The practice offers a wide range of services, including chronic disease management, baby clinics, diabetes care, asthma support, and smoking cessation programs . Committed to inclusivity, Fenland Group Practice is a designated Safe Surgery, welcoming all patients regardless of nationality or immigration status, and offers interpreter services to ensure effective communication The practice leverages digital tools like the NHS App and AccuRx to streamline appointment bookings, prescription orders, and patient communications

Working Hours :
Monday to Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience