Business Administration Apprentice - Customer Service & Billing

Key Responsibilities

Support the team with all aspects of Sales Order Processing in line with company policy Support the billing team in processing and issuing client invoices accurately and on time Assist with data entry, record-keeping, and document management  Respond to client queries via phone and email in a professional and timely manner Help maintain CRM and billing systems, ensuring data accuracy and up-to-date records Assist with reporting tasks and internal communications Help track contract renewals, service tickets, and subscriptions Undertake general administrative duties including scanning, filing, and preparing documentation Attend training and development sessions as part of the apprenticeship program

What We Offer

A structured apprenticeship programme leading to a Level 3 Business Administration qualification Mentoring and support from experienced professionals Real-world experience in a busy, customer-focused tech environment Opportunities to build a long-term career within the company after completion Friendly and supportive working environment Access to internal training and development resources

Training:

The apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.

In addition, the apprentice will be required to attend an online lesson once a month, to work towards their Business Administration Standard.

Training Outcome:

There is the potential for a permanent position on completion of this apprenticeship, for the succesful candidate.

Employer Description:
We are a UK-based Managed Services Provider (MSP), delivering high-quality IT support, cloud infrastructure, and technology solutions to a diverse range of clients. We pride ourselves on delivering exceptional customer service and maintaining strong, long-term client relationships. As we continue to grow, we're looking for a motivated and detail-oriented Business Administration Apprentice to support our Customer Service and Billing team.

Working Hours :
Monday to Friday, 9am - 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills