Visitor and Business Engagement Apprentice Level 2

As part of your apprenticeship, you will develop valuable customer service skills, gain hands-on experience in business engagement, and support BID-led events and campaigns.

Act as the first point of contact for visitors at the Discover Halifax Hub, providing a friendly and informative service Offer guidance on Halifax town centre, including its history, attractions, events, and businesses Maintain the Hub’s welcoming atmosphere by ensuring promotional materials are up to date and well presented Handle visitor queries in person, over the phone, and via email in a professional and helpful manner Interact with levy-paying businesses, providing them with information on BID initiatives and upcoming events Assist in distributing promotional materials and gathering feedback from businesses

Training:

Training schedule has yet to be agreed. Details will be made available at a later date.

Training Outcome:

Halifax BID operates on a five-year term, with our current term running until 2027. At the end of 2026, we will go to the ballot for renewal. Should we be successful, we plan to continue growing our team, and there may be an opportunity for the apprentice to stay on in a permanent role, dependent on performance and business needs.

Employer Description:
We are a Business Improvement District (BID), we are a non-profit organisation, set up and funded by businesses within the town centre, each year the businesses within the BID boundary pay a levy, which is usually around 1.9% of their business rates. This money is then used against 3 objectives, which are, Vibrant and Promoted, Welcoming and Safe, and A Place to Grow and Invest. There are over 300 BID’s in the UK, each working towards different objectives. We offer additional services or improvements beyond those offered by the local authority, aiming to enhance the area's economic and social environment. These are things like events, funding of Christmas lights, running of a tourist information centre, amongst many other things.

Working Hours :
4 days at 7.5 hours, 1 days at 5 hours. Days and shifts to be confirmed.

Skills:
Communication skills,IT skills,Team working,Initiative,Patience,willingness to learn