IT Support Apprenticeship

Log and respond to IT support tickets, helping users with common technical issues such as login problems and connectivity Set up and configure new hardware, install software, and assist with onboarding new users Shadow experienced support staff to learn how to diagnose and resolve more complex technical problems Monitor system alerts and flag issues to the team for further investigation Keep records up to date by documenting support tickets and updating internal guides and knowledge bases

Training:

Training schedule has yet to be agreed. Details will be made available at a later date.

Training Outcome:

After successfully completing the apprenticeship, you could progress into a full-time IT Support Technician role within our team. 

Employer Description:
Valetech Solutions Ltd is a dynamic and growing technology company that specialises in delivering innovative IT support and digital solutions to a wide range of clients. Our mission is to provide exceptional service, cutting-edge technical expertise, and practical solutions that empower businesses to succeed in a digital-first world. We pride ourselves on our supportive team culture, continuous professional development, and a genuine passion for technology. Whether we're helping a small business secure its systems or supporting a large client with complex infrastructure, we’re committed to excellence and collaboration. As an apprenticeship employer, we’re enthusiastic about nurturing new talent and offering real career opportunities for those ready to learn and grow in the tech sector.

Working Hours :
Monday to Friday 9am to 5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience