Apprentice Neighbourhood Support Officer

Provide effective diary management including booking customer appointments, prepare and process the paperwork for pre-quit inspections and property viewings to ensure effective void management for Sheffield City Council properties.       Prepare and produce quality documents using a range of IT applications, preparing information to support the Housing Voids team, and input information gathered in relation to void management. Deliver effective and reliable customer service, communicate information to customers, respond appropriately and be able to adapt your methods of communication to meet the needs of the customer. Input, maintain, locate and provide data using computerised and manual systems. Maintain financial recording systems and process orders/invoices through to payment using established IT systems, including reviewing and making payments for void property utilities. More roles and duties can be found on the Sheffield City Council website.

Training:
You will be working towards a level 2 housing qualification. Training will be one day a week. Training centre is located at CDC training, cricket inn road, manor lane, Sheffield, S2 1TR.

Training Outcome:
Opportunity to move into a full-time role upon completion of the apprenticeship.

Employer Description:
Sheffield City Council is the local authority for the City of Sheffield, a metropolitan borough with city status in South Yorkshire, England. The council consists of 84 councillors, elected to represent 28 wards, each with three councillors.

Working Hours :
Monday - Friday (times to be confirmed).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience