Level 3 Customer Service Apprenticeship

You will learn how to provide a high quality customer service to Bernicia's customers assisting in the provision of an effective and efficient service. 

Typical duties will include:

Maintain/update both manual and electronic filing systems and records Carry out general administrative duties including photocopying, arranging meetings, general correspondence, post and other related duties Receive and deal courteously and professionally with telephone calls and e.mail enquiries  Communicate messages and resolve simple queries Working independently and as part of a team Working to deadlines and targets

Training:
NVQ  Level 3  in Customer Service  Comprehensive induction programme Training in customer excellence, health and safety, equality and diversity, fire safety and introduction to housing Blended on/off the job training and location to be confirmed

Training Outcome:
This is an excellent opportunity to progress and learn aspects of the housing sector This apprenticeship will equip you with the skills and knowledge to undertake a customer service role within a busy office environment

Employer Description:
We have been providing and maintaining quality and affordable homes and delivering a range of exceptional services for people in the north east for over 50 years earning us a repuation as one of the country's leading housing associations

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative