Apprentice Business Support Officer RPIT

Well-developed communication skills both face to face and over the telephone High levels of empathy and passion for delivering a high level of customer service over the telephone Provide a business support service to a team of 52 staff working both in an office environment and remotely across the city Able to work on own initiative, plan and prioritise own workload and deliver to tight deadlines Ability to quickly develop positive relationships with customers and colleagues and work collaboratively with different departments across the council Good judgement and decision-making skills, recognising when matters need escalating to a Senior Officer You will need to contribute to the planning and organising of your own workload and work alongside our other Business Support Officer to ensure that our key business administration tasks are completed The ideal candidate will have excellent IT Skills and be a proficient user of Microsoft word and excel A positive can-do attitude to bring to the job

Training:
You will be working towards the Level 2 Housing Standard  Training will be one day a week  Training centre is located at CDC Centre, Cricket Inn Road, Sheffield, S2 1TR

Training Outcome:
Opportunity to move into a full time position upon completion of apprenticeship 

Employer Description:
Sheffield City Council is the local authority for the City of Sheffield, a metropolitan borough with city status in South Yorkshire, England. The council consists of 84 councillors, elected to represent 28 wards, each with three councillors. It is currently under no overall control, with Labour, the Liberal Democrats and the Green Party each holding chair positions in a proportionate number of committees

Working Hours :
Monday- Friday 9am- 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience