Workplace Experience Apprentice

The successful candidate will learn to:

Welcome all users into the building in a warm, friendly, and efficient manner, supporting the onward journey where required Deliver a user-focused service experience that is built on the foundations of exceeding expectations, making each and every visitor and employee feel important and valued Ensure you are knowledgeable about all occupiers within the building, and strive to build positive relationships with key contacts within each Manage meeting room enquiries, handle bookings, and ensure rooms are set up to the required standard ahead of use Liaise with occupier contacts to promote the benefits of available technology to pre-book visitors, and assist with tailored pre-arrival confirmation information and pre-arrival guest services as required Support efficient check-in of visitors, utilising QR Coding technology where possible to ensure efficient and cost-effective solutions are promoted Ensure quick communication of visitor arrivals is achieved where automated options are not utilised Utilise appropriate technology to drive communication and community within your space Use autonomy given to take ownership of the welcome space, taking pride in appearance, and regularly reviewing innovative opportunities the space can accommodate Where appropriate, provide waiting visitors with a hot/cold beverage and offer any further support if needed, acting as a representative for, and until they are collected by, their host Champion a ‘One Team’ approach with other service providers to ensure the service is seamless in appearance to the user Build and maintain a current, working knowledge of all FOH policies, procedures, systems and tools in order to provide building users with information as required View all challenges and complaints as an opportunity; seek to resolve the situation in a way that excels expectations, ensuring to escalate to your line manager where required Play an active role in reviewing, and creating improvement plans from quarterly audit reports   Network with your FOH colleagues around the UK, building relationships and supporting each other Offer input and perspective at team meetings, demonstrating reason and emotional intelligence Offer input into the monthly client report, taking ownership of allocated sections as requested Ensure Health and Safety requirements within your remit are monitored, escalating where appropriate, ensuring that you do not endanger yourself or others in your working environment Participate and assist with client visits and prospective occupier show rounds Portray yourself as an Ambassador for Avison Young at all times

Training:

The successful candidate will be undertaking the Level 2 Customer Service Practitioner apprenticeship where you will be fully supported by an Apprenticeship Coach from HTP Apprenticeship College.

Candidates who don't have maths and English at Level 1/2 may be required to undertake Functional Skills in these subjects as part of the apprenticeship.

Training Outcome:
There is potential for the successful candidate to become a permanent member of the team

Employer Description:
Lakeside North Harbour is the south coast’s premier business campus set in stunning 130-acre landscaped grounds. With five impressive buildings forming the campus, Lakeside has a solution for everyone. From the striking atrium in Building 1000, featuring art exhibitions, meeting rooms and an onsite café, to Building 2000, home to a 250-seater auditorium, a Business Lounge for informal meetings, and a Winter Garden and Courtyard – complete with relaxed seating and ping pong tables, a gateway to the wider Lakeside environment. The onsite amenities at Lakeside – including a fitness studio, beauty salon, hotel with a fully equipped spa and gym, and five cafes and shops – alongside the ample breakout spaces, offer convenience for our occupiers, whilst the landscape provides the perfect getaway from the office.

Working Hours :
Monday - Friday, typically 9am - 5pm. There may be events when earlier starts or later finishes are required.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience