Technical Support Apprentice (Techedia Ltd)

Are you eager to launch your career in tech but don't want to follow the beaten path? This is an exceptional opportunity to immerse yourself in a unique and specialised system - one you won't encounter in most other firms. We are offering a chance to learn the Proclaim case management system from the ground up, within a fast-paced, supportive business that thrives on internal development and career progression.

As a Proclaim Support Technician, you'll become an integral part of our Proclaim Development team. You'll gain hands-on experience with Proclaim, learning how to interpret user and stakeholder requirements and transform them into functional, stable solutions. Your learning journey will teach you the art of gathering requirements to implementation and support, providing you with a holistic view of how IT enables business success.

Key Responsibilities:

Learning to navigate and configure the Proclaim system to meet client and internal needs Supporting the design and rollout of automated workflows and document templates Analysing user requests and collaborating with colleagues to provide effective solutions Delivering a high standard of user support and troubleshooting technical issues with confidence Participating in system testing, deployment, and continual improvement processes Developing your skills in scripting, logic flows, and basic database interactions

Training Outcome:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

Employer Description:
Techedia is a leading provider of support and maintenance of the Proclaim case management system which is the UK’s most widely used case management system within the legal sector. Techedia have been established since 2014 with years’ worth of experience in all areas of our business. We have 3 dedicated teams for all aspects of technology, ranging from Proclaim support & development to network & infrastructure support to bespoke software solutions & MI reporting tools. At Techedia, we understand the evolving needs of legal professionals. Our vastly experienced developers will help you get the absolute best out of your Proclaim CMS, working closely with key stakeholders to drive efficiencies, streamline processes and automate and integrate at every opportunity.

Working Hours :
Monday to Friday. Shifts to be confirmed.

Skills:
Communication skills,Team working,Proficient in Microsoft Suite,IT Literate,Windows operating system,Written communication skills,Interpersonal skills,Fast paced environment