Pet Helpline Apprentice

You’ll be part of a dedicated team that is the first point of contact for Woodgreen customers, and your interactions will include phone calls, digital and written communication. No one day will be the same, although you can expect to give a professional and friendly service every day. As an apprentice, you’ll spend time learning the ropes. Then as your training progresses, you’ll learn how to assess and respond to the needs of our customers and their pets, whilst providing advice, guidance, and support. Showing compassion and empathy will be crucial. You may have to deal with some challenging situations, but you’ll be supported all the way until you feel confident.

Training:
At the end of this apprenticeship programme the successful candidate will be able to achieve the L2 Customer Service Practitioner apprenticeship. Time each week will be provided to complete training directly related to the Pet Helpline Apprentice role as well as the work required for the apprenticeship programme itself. Monthly sessions held online are available to support with the knowledge elements of the apprenticeship programme.

Training Outcome:

This apprenticeship is for 15 months with a view to considering permanent roles available in the team on successful completion.

Employer Description:
Woodgreen Pets Charity’s vision is a world where all pets are well cared for in loving homes for life. To achieve this, we not only provide care for pets in need, but also help people be the best pet owners they can be.

Working Hours :
Working hours are 37.5 per week Monday to Saturday on a rota basis. This includes time to complete training related to the role and the apprenticeship programme.

Skills:
Customer care,Customer service,Excellent team working,Excellent listening skills,Excellent interpersonal skills,Good writing skills,Good verbal communication,Ability to adapt verbal style,Effective influencing skills,IT and technology skills