Information Communications Technician Apprentice

Supporting the Technical Team, you will work alongside experienced IT professionals to assist in providing technical support to our clients, troubleshoot issues, and maintain essential IT systems, workshop repairs and commissioning of equipment, deliveries and updating documentation.

You will be exposed to a range of technologies including networking, wireless, servers, desktop devices, and a range of software platforms, alongside the structured training program in conjunction with Apprenticeship Training.

Key responsibilities:

Respond to Helpdesk requests remotely Help desk calls –taking help desk calls; logging and tracking calls Hardware and software repairs in a workshop facility Installation of hardware and software Maintain network documentation and reporting Assisting with sourcing spare parts and replacement equipment Assisting Technical team with maintenance tasks and installs

Training:

Information Communications Technician Level 3 Apprenticeship Standard:

The instructor leads a live online training session so you can learn at your own pace and in the comfort of your own home or office. A full training schedule is provided upon a confirmed start date; however, training is typically 1 day per week

Training Modules Covered:

CompTIA A+ Microsoft Azure AZ-900

Training Outcome:
We are looking to offer full-time employment upon successful completion of the apprenticeship We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually

Employer Description:
Cerulean Solutions is an Information Technology company providing integrated solutions for small to medium sized businesses. The company has been trading since 2000 and has developed a strong client base. Our services are geared around the specific needs of our customers ensuring everything we do is focused around improving business IT and performance.

Working Hours :
Monday - Friday, 9.15am - 5.15pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience