Sales Account Coordinator - Fully Remote role

Strategic Sales Account Coordinator
£26,325 per annum
Temporary contract until 30th June 2024 but could extend further
Fully Remote role based in the UK


This role is working for a globally recognised Technology Company and sits within their Digital Advertising Team.

We are looking for a Strategic Sales Account Coordinator to work with the Sales Account Team to support on Customer Account analysis.

This role is fully remote, you must be based in the UK to be eligible for this role.

This is a temporary contract role through to 30th June 2024 but could potentially extend.

The salary is up to £26,325 per annum.

To be considered for this role you must be strong in Excel – there will be an Excel assessment as part of the hiring process, and you should be capable of creating and using Pivot Tables, V-Lookups and Power BI.

Role overview:
The Digital Advertising Team is a worldwide sales, marketing and services organization on the cutting edge of the digital advertising industry which empowers advertisers around the world to reach their maximum potential through paid search engine marketing (SEM) on the businesses Advertising network.

We are seeking a Sales Account Coordinator to support this team.

The individual in this role will support Account Managers and Account Executives by triaging, assigning and resolving ticket requests received through internal stakeholders, serving as a point of contact to resolve client and stakeholder escalations related to bulk implementation of search optimizations and feature adoption.

This position is focused on consistent execution excellence, compliance and works collaboratively to solve problems.

Success measures include task quality and accuracy, stakeholder satisfaction and performance to SLA.

Duties will include:

Support the Sales Account Team across varying tasks including (and not limited to) Excel creation and analysis, supporting the surfacing of optimization and customer account analysis, PBI dashboard creation and account admin
Serve as an inter-team point of contact, gathering escalation information and client/business impact as needed to send escalations from internal teams to partner teams to quickly and professionally resolve client issues
Track all requests using a ticketing system and work closely with stakeholders to complete tasks, troubleshoot and resolve issues
Effectively follow process and guidelines
Review account health and provide proactive search optimizations
Coordinate with team members to manage daily team workload and schedules
Help foster innovation in tools and processes to make the team more effective and efficient
Stay up to date with new product releases and reporting functionality


Skills and experience required:

Experienced using Excel to analyse information, including data manipulation, V-Lookups, creating and using pivot tables, and data analysis
Readiness and capability to learn search engine marketing
Critical thinker who is organized and can make decisions based on clear priorities
Problem solver and multitasker who can partner well with other teams
Collaborative teammate who can build successful team relationships with partners
Excellent written and verbal communication skills
Flexible and able to quickly adapt to changing business needs and processes
Positive and creative ‘can do’ attitude with a strong work ethic
Self-motivated and willing to contribute ideas
Fluency in English