Neighbourhood Customer specialist - Housing Services - Luton
Neighbourhood Customer specialist - Housing Services - LutonJob Informations: Pay Rates: £20.56 per hour PAYE.
- £25.53 per hour Umbrella rate Working hours of 09:00am – 17:00pmAre you an enthusiastic, dedicated Neighbourhood Customer specialist looking for your next role? 4Recruitment Services are recruiting a Neighbourhood Customer specialist to deliver high standards of customer services to tenants within their homes in the Luton AreaInformation on the Role:
To deliver a high standard of customer service excellence to your customers, ensuring the delivery of accessible, high quality and value for money services.You will be responsible for the service your customers receive and be confident to hold others to account for the services they deliver and have a holistic accountability for your neighbourhoods.You will be empowered to make decisions for your area whilst also being responsible for assessing and managing risk in it too.One of our core priorities across all parts of the business is delivering an excellent experience every time to every customer, internal and external.
Our values are: do the right thing, keep our promises, pull together, celebrate diversity, be kind and love new ideas.
You will make them a central part of your work.As a Neighbourhood Customer Specialist, you will report to the Area Manager Neighbourhoods and play a crucial role in the delivery of Peabody’s customer services ambition.You will be accountable for holistic service delivery and ensuring we deliver our promises to customers in your area.You will be mobile working within your communities being contactable directly by your customers through a number of means including digital platforms and on the phone.You will be the lead for the local team to achieve our objectives and hold others to account for the service they provide to your customers.
An ability to analyse and interpret complex and sensitive data including, customer information, performance, legal documentation, service charges and budgets.Demonstrable experience in a housing management role, with understanding of tenancy and leasehold management, tenancy and leasehold enforcement, and service level agreements would be desirable.Demonstrable knowledge of private sector residential management and current housing legislation, practice and government policy would be desirable.An enhanced DBS Is required
We also offer an outstanding referral scheme for any friends or colleagues.If you are a Neighbourhood Customer specialist and would like to express your interest, please contact us for this great opportunity by calling on 0808 178 4445(option1) and speak to The Care Team.
Or email on: Careteam@4recruitmentservices.comRecruitment is done in line with safe recruitment practices.
4Recruitment Services is an equal opportunities employer.