IT Support Technician

We have a new opportunity for an IT Support Technician to join a thriving organisation that provides integrated geoscience services globally, becoming part of their head office team, conveniently located near Conwy.

In this role, you will be responsible for a range of tasks to ensure the seamless operation of IT systems and provide technical support to end-users. You will play a key role in upgrading and maintaining devices, assisting with user onboarding, and providing day-to-day IT support. 

As the IT Support Technician, you will be:

Re-imaging Laptops/Desktops to Windows 11, ensuring systems are updated and fully functionalUpgrading hardware (RAM, hard disk drives, and firmware) to improve system performance and capacityAssisting users with OneDrive to transfer data and ensuring a smooth transition to cloud storage solutionsInstalling software and assisting with onboarding users from an IT standpoint, ensuring systems are ready for useSupporting room/desk moves from an IT perspective, ensuring that all devices are correctly set up and connectedProviding day-to-day general IT support to staff, troubleshooting issues, and ensuring minimal downtimeCollaborating with the IT Manager to create and review IT policies and procedures

To be considered for the IT Support Technician role, you will need:

Proven experience in IT support or a similar roleStrong knowledge of Windows 11, hardware upgrades, and general system troubleshootingFamiliarity with OneDrive and cloud-based data managementExperience in assisting with IT onboarding and device setupExcellent communication skills with the ability to explain technical information to non-technical usersStrong problem-solving abilities and attention to detailAbility to prioritise tasks in a fast-paced environment and manage multiple responsibilities effectivelyA proactive, team-oriented attitude and willingness to assist with various IT-related tasks

 

This is a full-time, temporary role with potential to become permanent, offering a competitive pay rate of £13.50 - £15.00 per hour, based at the company's head office near Conwy. Working hours are Monday to Friday, 9:00 AM – 5:00 PM.