Customer Service Administrator

Customer Service Administrator Location: Poole Salary: up to £30,000 per annum DOE Hours: Monday – Friday 8:30am – 5:30pm (early finish Friday) FREE onsite parking   Our client is looking for an experienced Customer Service Administrator to join their team on a permanent basis. You will be managing the relationships for the company, as well as dealing with enquiries, processing orders and supporting various teams.   Duties: - Handle inbound phone calls, providing courteous and effective assistance to customer enquiries - Responsible for organising the inboxes, and distributing the workload within the team - Customer relationship building via phone and email - Build technical product knowledge through internal training to confidently support customers with product selection and usage advice - Sourcing and negotiating quotations - Process customer orders promptly using the company’s CRM system - Ensuring all communications is correctly logged and kept up to date in the CRM system - Assist the Sales team with general administrative duties when needed - Continually reach out to customers to gain insights and feedback about the service   Skills: - Excellent communication and administrative skills - Ability to build relationships through various platforms - Have a can do and positive attitude - Previous sales administrative experience would be desirable but not essential - Be a pro-active team player, with the ability to prioritise workload efficiently   To apply, please send an updated cv to shannon@holtrecruitmentgroup.com or apply now!