Customer Service Administrator

Customer Service AdministratorCrewe£23,000 to £28,000 + Great Benefits*Flexible Start / Finish Options Available // Immediate Interview Available*Are you ready to join an exceptional team that makes a positive impact on people's lives?We’re supporting a leading business located in the Crewe area that is currently seeking a Customer Service Administrator to support their dynamic sales team and provide exceptional customer service to clients.As a Customer Service Administrator, you’ll be responsible for administering customer orders, adding them to the system and arranging dispatch.

You’ll be interacting with internal departments and customers, to ensure a smooth customer journey.THE CUSTOMER SERVICE ADMINISTRATOR ROLE:

As Customer Service Administrator, you’ll be working closely with Operations Manager and Sales Manager to provide first class customer service and administration support.
Handling product and order enquiries via the website and email, providing a prompt response to customers.
Answering inbound customer enquiries relating to orders already in process and providing updates
Sending product information catalogues to business customers via post and email
Processing orders onto the system and providing customers updates on delivery lead times.
Providing support to the external sales team by providing pricing, quotes, product information and processing orders
Ensuring customer records are up to date and that contracts are stored correctly.
Monitoring customer orders accurately and ensure their efficient dispatch.

THE PERSON:

Must have experience in an Administrator position where you’ve had contact with customers.

Naturally, we’re open to considering candidates who comes from positions such as; Customer Service Administrator, Sales Support Admin, Sales Administrator or General Admin
Confident communicator who can communicate with internal departments and customers with ease.
An excellent attention to detail and an individual who is highly organised is essential.
Confident around typical Microsoft programs such as Word, Excel and Outlook

TO APPLY: Please send your CV for Customer Service Administrator position via the advert for immediate consideration.

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