Dynatrace Specialist

A Dynatrace L2 (Level 2) person typically works as a second-line support or specialist engineer for the Dynatrace platform — an advanced application performance monitoring (APM) and observability tool. Here’s a breakdown of what this usually involves: 🔍 Core Responsibilities: - Advanced Troubleshooting: - Handling more complex issues that 1st-line support can’t resolve. - Analyzing application performance, infrastructure metrics, logs, and user experience data. - Monitoring & Alerting Configuration: - Customizing Dynatrace dashboards, alerts, and anomaly detection. - Working with Dynatrace OneAgent, Smartscape, Davis AI, and PurePath. - Root Cause Analysis (RCA): - Investigating performance degradations, bottlenecks, and outages. - Providing detailed RCA reports to DevOps, SREs, or application teams. - Client/Stakeholder Support: - Supporting internal teams or external clients in using Dynatrace effectively. - Possibly training users or helping integrate Dynatrace with CI/CD pipelines, ServiceNow, or cloud environments (AWS, Azure, GCP). - Escalation Point: - Acts as an escalation point before issues are passed to L3 (Engineering or Vendor). 🛠 Typical Skills: - Strong understanding of application architecture (Java, .NET, etc.) - Experience with cloud platforms, containerization (Kubernetes, Docker) - Scripting or automation knowledge (e.g., PowerShell, Python, or Groovy) - Familiarity with ITSM tools like ServiceNow - Good communication skills for cross-team collaboration