QA Test Lead

Linking Humans is hiring on behalf of our ServiceNow Elite Partner for a Senior QA/Test Lead. This role plays a pivotal part in ensuring the quality and reliability of ServiceNow implementations and custom applications. The successful candidate will lead the planning, execution, and oversight of all testing efforts—spanning functional, non-functional, automation, and integration testing. This is a key opportunity to work closely with architects, developers, and business stakeholders to ensure high-quality outcomes across complex ServiceNow projects. Key Responsibilities - Define and lead end-to-end testing strategies across ServiceNow implementations (ITSM, ITOM, HRSD, and more). - Design and execute manual and automated tests, using tools like ATF, Selenium, or equivalent. - Collaborate with cross-functional teams to validate requirements, user stories, and test outcomes. - Coordinate UAT processes and support project sign-offs. - Drive automation practices within DevOps pipelines. - Conduct integration testing for external systems and APIs. - Perform root cause analysis and defect management, delivering detailed QA reports and KPIs. - Promote and uphold QA best practices aligned with Agile, ITIL, and DevOps methodologies. Requirements - 5+ years in software QA/testing, including 2+ years with ServiceNow. - Proficient in ServiceNow ATF and other test automation tools. - Hands-on experience with test management platforms (e.g., JIRA, ServiceNow Test Management). - Strong understanding of ServiceNow modules and platform capabilities. - Knowledge of integration testing, API validation, performance and security testing. - Agile/Scrum and DevOps familiarity is essential. - ServiceNow certifications (CSA, ATF, CIS) are advantageous. Interested? Apply Now!