Apprentice IT Technician

A typical day in this role will include:

Managing and recording all incoming requests for support. Analysing and resolving the request for assistance. Performing desktop builds and installations. Maintaining the accuracy of Client system documentation. Carrying out scheduled day to day maintenance, e.g. back-ups. Installing, supporting and maintaining IT hardware and software Installing new software releases. Carrying out system upgrades. Resolving software related problems. Analysing and resolving faults, from a major system crash to lost passwords. Managing e-mail, anti-spam and virus protection. Providing first class Technical Support for Desktop, Server and Mobile devices and applications. Setting up user accounts, permissions and passwords. Undertaking routine preventative work and maintaining network security. Providing training & technical support for clients of varying levels of IT knowledge, skills and competence. Liaising with third party suppliers, for warranty issues, parts supply etc. Completing additional duties as assigned by management. Selling, upselling and recommending products to customers. Taking phone calls.

Training:
The training provided on this apprenticeship will correspond with your daily tasks, developing your skills and using them straight away. On completion, you will receive an IT Solutions Technician Level 3 qualification. All training is delivered remotely via Teams meetings, with an option for you to privately study for the course at home as well. However, the candidate will be expected to commute to our office all other days.

Training Outcome:
VMit want to invest in you and your career - once your apprenticeship is finished, a full time position with continuous professional development and rapid progression is available.

Employer Description:
VMit is an IT support business that has been running for over 17 years, with a focus on cybersecurity. We value ourselves on responsive, high quality, customer service to our clients in a range of businesses spread nationwide

Working Hours :
9.00am - 5.00pm, Monday to Friday. 1/2 hour unpaid lunch to be agreed with line manager.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills