Customer Service Apprentice

Logging all incoming enquiries and ensuring accurate record-keeping. Answering telephone calls, directing enquiries, and assisting with customer queries. Taking telephone enquiries and identifying customer requirements with guidance. Supporting the preparation and processing of quotations under supervision. Updating and distributing the daily outstanding enquiry bulletin. Attending enquiry review and sales performance meetings to gain industry insight. Learning to use agreed price lists for quotations on standard services. Assisting in tracking and following up on sales quotations. Communicating important customer feedback to relevant teams. Supporting contract review processes and assisting in order confirmations. Liaising with operations and technical teams under direction to ensure client expectations are met. Assisting in maintaining an organised filing system for enquiries and quotations. Learning to input, maintain, and review data in the company CRM system. Participating in daily sales team meetings to review tasks and priorities. Greeting visitors, providing refreshments, and ensuring hospitality standards. Organising company literature and promotional materials for distribution. Assembling promotional packs and managing their distribution via post and email. Researching potential clients, including their location, business type, and industry sector. Supporting customer relationship management efforts under guidance. Providing general administrative support to the sales and management teams as needed.

Training:
Day release at Middlesbrough College Customer Service Level 2 

Training Outcome:

Depending on the circumstances of the business, upon completion of the apprenticeship programme, there could be a potential position of employment available.

Employer Description:
At Durham Lifting, we pride ourselves on delivering industry-leading products and services that our clients can trust. With over 25 years of experience, we are a reliable provider of lifting solutions, servicing a wide range of sectors, including offshore wind, construction, manufacturing, and rail. Our commitment to safety, innovation, and reliability is central to everything we do, and we ensure that these values are reflected in every solution we deliver.

Working Hours :
Monday - Thursday, 8:30am - 5pm and Friday, 8:30am - 4pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Patience