Tenancy Management Apprenticeship

To undertake a development programme leading to a National Vocational Qualification in Business Administration Level 3 as part of an apprenticeship and to actively participate in their own development plan agreed with their line manager and NVQ assessor Provide an efficient and effective Business Support service to the Housing services Team Take ownership of enquiries, and to communicate effectively with customers, colleagues and internal/external personnel To support team administrative activities To ensure accurate record keeping using IT systems To follow instructions and procedures within the Housing Service To demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team members, colleagues and other persons Recognising the importance and benefits of effective team working Work alongside experienced Business Support, Housing professionals whilst learning all aspects of the Business Administration To become part of an efficient housing team, and to provide business support In line with ‘best practice’ ensuring compliance to relevant policies To gain an understanding of all aspects of the housing service To maintain confidentiality and discretion This role will be varied and fast paced; you will interact with many people on a daily basis

This apprenticeship will be based at the Council HQ at Ebley Mill, Stroud but it may involve travelling to visit tenants in their homes or at local community hubs.

Training Outcome:
We will support the apprentice to gain employment within the council, this maybe in the field of the apprenticeship or in another service area We will also support the apprentice to seek employment outside of the council if they wish on completion of their apprenticeship 100% of the 2023 cohort of our current apprentices wish to remain at SDC and the majority have secured permanent roles

Employer Description:
Welcome from our Chief Executive Thank you for your interest in working for Stroud District Council. It’s a great place to work. We are a friendly, welcoming team, passionate about the work that we do to make a positive difference for the communities we serve. We place our communities at the heart of everything we do, and work to continuously improve the services we provide for our residents, tenants and businesses. We care about each other too, and are known for our positive approach to flexible working, our family-friendly policies, and our commitment to the health and wellbeing of our staff and to equality, diversity and inclusion. To find out more please look at the Jobs & Careers pages on the website.

Working Hours :
Monday to Friday 9am- 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience