Apprentice Customer Success Co-ordinator

Throughout the apprenticeship, you’ll work at our Support Office within the Customer Success Team, where you will learn to:

Contribute to a wide-reaching review process, identifying and suggesting business improvements, streamlining operations across a large national company Understand key business systems and databases, learning to create and manage reports, build dashboards, and maintain high-quality digital data to support Sales, Marketing and Customer Service teams Use the CRM platform, Salesforce, to effectively to manage workflows, report on business metrics and customise reports Develop your technical skills to contribute to the business digital transformation project Build project management skills, learning to manage small-scale projects and helping with planning, setting timelines, tracking progress and reporting outcomes Understand and use project management tools and methodologies Identify potential inefficiencies and suggest improvements, learning root cause analysis methods and Lean Principles Build an understanding of the principles of continuous improvement, participating in developing new ideas for process optimisation Become an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your colleagues and customers informed, so they feel truly valued Manage multiple tasks and deadlines as part of a varied workday in a fast-paced operational environment

Training:

You will complete a level 3 Business Administrator Apprenticeship Standard. This programme will be delivered using a combination of:

Workplace experience to gain practical skills Guidance and training from an experienced workplace mentor Industry-recognised training leading to an apprenticeship qualification. You will attend training workshops both online and in person. These will take place within the workplace and at other training locations On successful completion of the level 3 apprenticeship, there will be an opportunity to continue your development and progress to a level 4 qualification

Training Outcome:

On successful completion of the level 3 apprenticeship, there will be an opportunity to continue your development and progress to a level 4 qualification. This would support the opportunity to progress to a Customer Success Analyst role.

Employer Description:
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.

Working Hours :
In agreement with the manager, but Monday–Friday between the hours of 8.00am - 5.30pm e.g., 8.00am - 4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative