Digital Applications Technician Apprentice (L3)– Snows – Southampton SO15 0BT – £18,000 – 37.5hrs/w

Provide frontline, first point of contact, for staff through the use of telephone, email and web-based DMS helpdesk Log/Process all DMS helpdesk calls in a timely manner and, wherever possible, close helpdesk calls directly Identify and troubleshoot incidents and faults and perform initial diagnostics Monitor call queues and chase as required, updating staff with fault progress and timescales Compliance with company health and safety policy to include safe working practices Responsible for complying with the current legislation, codes of practice and SNOWS procedures for data protection and virus protection Managing user accounts and permissions on DMS systems, including additions and removals Logging of faults to 3rd Parties (ie Keyloop / Manufacturers) and chasing relevant technical teams Identify training requirements based on common helpdesk issues and requests Keeping up-to-date with all relevant systems training. Maintain awareness of integration between the Manufacturer and DMS systems Where necessary, liaise with the IT dept to rectify/facilitate any integration between DMS and IT systems. Any other duties and projects specified by the Head of DMS that may arise from time to time. Comply with all of Snow's policies and procedures

 

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.

Employer Description:
Snows Motor Group is a family-owned company that has served Southern England for over 50 years.​ Snows operates a network of over 50 franchised car dealerships and 4 standalone Approved Servicing Centres across the South of England - specialising in new and used car sales, expert servicing, and comprehensive aftercare. Representing leading automotive brands, including Abarth, Alfa Romeo, BMW, BYD, Citroën, CUPRA, Fiat, Jeep, Kia, Lexus, Leap Motor, Mazda, MINI, Peugeot, SEAT, Toyota, Vauxhall, Volvo, and Polestar.

Working Hours :
Monday to Friday - 08:30am - 5:00pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Initiative,Patience,Effective time management,Self motivated