IT Support Apprentice

To provide exceptional first line support for staff and students, and escalate to 2nd line as and when required To monitor the Trust helpdesk and respond to phone calls with outstanding customer service and communication Ensuring requests are dealt with quickly and efficiently, while prioritising tasks Changing staff and student passwords on various Trust systems when requested Assisting staff and students with simple user login issues To provide simple printer maintenance such as paper jams and toner changes To deal with classroom A/V issues, including projector and sound problems To assist with the maintenance of the ICT Inventory, making changes when necessary Manage the updating and configuration of the Trust’s iPads using Mobile Device Management & Apple School Manager services Manage the updating and configuration of the Trust’s Chromebooks through Google G Suite Support the reimaging and configuration of desktop machines, laptops, iMacs & MacBook Pro’s To assist staff and students with simple software support To assist staff with the setting up of ICT equipment when required To assist with setting up on laptops/computers for controlled condition lessons and exams Make simple updates to the Trust Academy’s websites To assist with the monitoring of the Trust’s Internet filtering system To support staff with the creation of classroom resources when required To carry out and maintain DSE assessments for staff when required Keep up to date with technological developments in education Deal with CCTV queries when requested in a confidential manner To implement and promote the TMET policies and procedures relating to all areas of employment and service delivery To work in a confidential manner when handling data Maintain high professional standards of conduct, attendance and punctuality To be willing to assist the IT team with any other reasonable duties when required

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:
There is a full-time role available at the end of the apprenticeship, along with an opportunity to progress to a higher level of study, such as Network Engineer Level 4

Employer Description:
The Mead Educational Trust (TMET) was formed in 2014 out of the moral imperative for an outstanding secondary school in Leicester to support a struggling primary feeder school. Today that primary school is one of the top performing in the country and TMET is an established, well-respected multi academy trust, with a growing family of 13 schools in Leicestershire. Our Trust comprises eight primary, five secondary and one special school. TMET exists to make a positive difference to the life chances of children and young people and to our wider community. At the heart of all we do is a commitment to provide our pupils access to a world-class education, our schools with excellent school-to-school support, and our staff with high quality professional development. We value cross phase work and have deliberately recruited a mix of primary and secondary schools into the Trust. All our schools have common values and core operational systems, applied locally with adaptations for individual contexts and needs. The Mead Institute of Professional Learning is the training hub for all our staff, and offers teacher training, professional qualifications (NPQs) and other CPD for teachers and support staff. It encompasses the Leicester and Leicestershire SCITT and the Leicester and Leicestershire Teaching School Hub. At the helm of our Trust is a group of carefully chosen trustees, leaders of education and key leaders within both the wider and business community. These conscientiously selected guardians of our Trust, supported by our core central team and effective business management systems, ensure that we keep exceptional education provision at our core. Our trustees, staff and pupils all work together to make a positive difference.

Working Hours :
Monday- Thursday 8.00am- 4.00pm Friday 8.00am- 3.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative