Network Engineer Apprentice

Work as part of an IT Service Desk team based on ITIL principles Provide IT support to customers and internal staff, answering technical questions and adhering to the IT Service Desk logging process Provide sales team with pre-sales support, attend occasional onsite or phone-based meetings with field sales staff Adhere to key IT service desk processes such as Root Cause Analysis and Change Control and where necessary, high-quality document creation Carry out site surveys for larger complex opportunities and provide written reports where required for the sales team and clients Provide the sales team with pricing and technical assistance in preparing proposals Providing updates to sales and customers during the provisioning life cycle Ensuring that services are connected in a timely manner and within defined SLAs

Training Outcome:

The successful candidate, upon completion, may be offered a full-time role.

Employer Description:
At Curveball Solutions we believe in helping our clients simplify their business operations to achieve commercial success through technology. We do this by providing impartial advice with innovative, tailored solutions designed to help your business save time and reduce costs.

Working Hours :
Monday to Friday 9am to 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working