Information Communications Technician Apprentice

Main Duties and Responsibilities:

Under supervision and following appropriate instruction and training, carry out the following:

Become conversant with server, PC operating systems and their peripheral equipment. Assist the Service Desk / Computer Operators with operational functions as required, for example, dealing with basic enquiries and support requests in an effective and courteous manner. Operate computer equipment and complete I.T. service specific tasks in line with team processes and procedures. Assist the Service Desk / Computer Operators with First Line Support as required, for example, using standard and I.T. service-specific software packages and systems,etc. Installation of PCs, support and maintenance of distributed computer hardware and software, including dealing with new and replacement equipment for users. To actively participate in your own development plan which will be agreed with your line manager and the assessor from the training provider. To achieve personal development targets, as agreed with I.T. Manager. To take part in meetings, supervision, training, and other events to assist with your development, as requested by I.T. Manager. To undertake a development programme leading to a recognised apprenticeship qualification. Carry out any other duties that are within the scope and grading of the post which could also be requested by the I.T. Manager or I.T. Director.

Training:

MBRO Roles Day release at Middlesbrough College.

On and off-the-job training.

Working towards a level 3 Information Communication Technician Apprenticeship:

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0

Training Outcome:

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.

Employer Description:
Nifco is built on values which provide the framework for everything we do – these values are called the Nifco Spirit. Fostered at Nifco’s inception and passed down from member to member, this spirit has been the engine of growth for Nifco. With this spirit, we gain the strength to constantly look for innovations without fear of failure, and boldly face the challenge of new work. Above all, an enterprise has to strive to increase its profits. It is only profitable enterprises that are able to improve their employees’ well-being, give returns to shareholders, and to contribute to the overall benefit of society. We have been able to assure the continuance of the company and the growth of Nifco by producing outstanding results with a small team of people who hone their talents together.

Working Hours :
Monday to Thursday, 08:00 to 16:45. Friday, 08:00 to 12.00.

Skills:
Analytical skills,Communication skills,Logical,Team working