General Administrator Apprentice

Academic Administration Support 

Assist with maintaining accurate and up-to-date student records on databases (Tribal EBS) and spreadsheets
Assist in the enrolment of students, create student accounts for various platforms, and the general handover from admissions into academic administration Assist in the data entry of student grades and progress.  Learn to use the virtual learning platform (Moodle) in the academic administration capacity  Gain familiarity with academic regulations and procedures, ensuring compliance with policy. Support with timetabling Learn to manage inboxes and respond to general academic administration queries in a professional and timely manner Help organise academic meetings and take notes/minutes where required Contribute to quality assurance processes such as compiling data for reports and audits Gain familiarity with handling private data in compliance with GDPR 

Admissions Administration Support 

Assist in processing applications, ensuring applicant documentation is complete and accurate. Learn to communicate effectively with applicants, providing updates and answering queries Support the coordination of open days and exhibition events Help maintain records of applicant progress throughout the admissions cycle  Gain familiarity with ION’s course offerings Gain familiarity with admissions policies and procedures, ensuring compliance and confidentiality Learn to use CRM platform (Active Campaign) to monitor lead engagement and process lead journeys  

Office & General Administration 

Provide reception cover, greet visitors, and answer calls when required Support filing, scanning, photocopying, and archiving of records.  Maintain office supplies and liaise with suppliers when necessary.  Assist with general enquiries and redirect queries to the appropriate teams

 Teamwork and communication  

Work closely with the academic and administrative teams Collaborate across different teams Be supportive to other colleagues in your work to create a collaborative work environment. Share, communicate and work with others  Contribute to team meetings. Actively participate in one-on-one meetings and training sessions

Managing self and collaboration  

Manage your own workload, prioritising tasks and seeking help when needed Be proactive in learning and contribute ideas to improve administrative processes  Co-coordinate and work effectively with the Academic Admin and Admissions teams and wider organisation to achieve the organisation's objectives and ensure conversion targets are met Keep up to date with training requirements e.g. GDPR, PREVENT Awareness and on-the-job training in business administration, relevant apprenticeship coursework and continuing professional development  Develop technical, creative, and problem-solving skills. 
Work towards becoming confident in managing small projects with guidance

Training:

The apprentice will be trained through on-the-job training and job shadowing, this will be on an ongoing basis. This training will take place at work. Any training or assessments related to the apprenticeship program will take place at London South East Colleges. 

Training Outcome:

Permanent Employment: Depending on performance and business needs, there may be opportunities for the apprentice to transition into a permanent role, such as a General Administrator or a similar position within our team.
Further Development: Apprentices who demonstrate strong potential may be encouraged to pursue higher-level qualifications, such as a Level 4 apprenticeship or additional professional development courses.

Employer Description:
Since we first began, so much has changed, but we continue to be at the forefront of cutting-edge nutritional education. Our ambition remains to create a workforce of nutritional therapists who can support health services achieve the best outcomes for patients, supporting them to live healthily from birth to end of life. Our founder Patrick Holford was influenced by the works of twice Nobel Prize winner Professor Linus Pauling and Canadian psychiatrist Dr Abram Hoffer. He realised that the future of medicine, disease prevention and reversal hinged on optimum nutrition, and set up formal training for nutritional therapists at ION in 1984. The Institute has been actively engaged in training ever since, with over 2000 graduates worldwide changing the lives of countless individuals through personalised nutrition. We are proud to be one of the first UK providers of nutritional therapy training in the UK and now the largest provider of undergraduate courses full- and part-time, with credit stacking opportunities.

Working Hours :
Monday to Friday. 6-hour shifts.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Creativity and problem-solving,Adaptability,willingness to learn,Academic policies