Customer Service Practitioner Apprenticeship

Registers in the CRM electronic system all RFQs and POs from customers in a timely manner Ensures accurate CRM logs based on Emerson standards and procedures Maintains an updated CRM database by adding new customer contacts and accounts Sends acknowledgement of receipt for RFQs and POs to the customer Assigns CRM tasks to the responsible person in the Sales Office Provides support to the Sales team that meets customer requirements and ensures the highest standards of presentation Updates CRM database with the relevant information for every query that is being logged Works with UK Sales Coordinator to process incoming emails into the UK Sales mailbox Facilitates the archiving of all documents used in the logging phase in OCM/WCC Flexibility, depending on urgent enquiries received at the sales desk Liaise with colleagues to ensure any customer warrany, SR process is completed through to customer resolution. Ensure the consistent delivery of the highest levels of service, both internally and externally. Support colleagues in the team, and across the business, as directed by your Line Manager Where necessary, load customer orders into business system, manage dates, ITC and commercial terms Working with members of the sales operations team to collect relevant information from factory contacts regarding Order status, communicating progress back to customers in a proactive manner Use the telephone, email, web chat, and online meetings to interact with customers and colleagues in a professional, friendly and supportive manner. Ensure customer data and interactions are recorded accurately on our systems. Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines. To be a conscientious member of sales operations team and be prepared to be flexible in carrying out any other duties that may be required from time to time.

Training:

Training schedule has yet to be agreed. Details will be made available at a later date.

Training Outcome:

On successful completion of the Level 2 Customer Service Apprenticeship, you will have the opportunity to complete the Level 4 Sales Executive apprenticeship as well as further development opportunities within Emerson.

Employer Description:
By joining Emerson as an apprentice, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organisation. We offer plentiful opportunities for advancement and support this through our formal personal development planning process. Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications. Our inclusive company culture celebrates the unique perspectives, diversity of thoughts, and exceptional innovation that come to life when we actively seek to hire and develop the best, brightest team members from all backgrounds. These unique points of view help foster fresh thinking and new ideas, ensuring our continued success into the future.

Working Hours :
8.30 am-5.00 pm – We operate a hybrid working model of 4 days a week on site, 1 day working from home. The first 6 months will be fully office-based until after probation.

Skills:
Communication skills,Attention to detail,Customer care skills,Team working,Proactive,Forward thinker