IT SUPPORT ENGINEER

IT Support Engineer
Salary: Up to £25,000 per annum DOE
Location: Ferndown, Dorset
Hours: Monday – Friday 8.30am – 5.00pm
Contract: Full Time, Permanent

Our client is a thriving business technology company based in Ferndown.

Due to continued growth, out client has an opportunity for an IT Support Engineer to join their highly skilled in-house team.
If you have a passion for providing outstanding customer service combined with a keen interest in technology, this could be your route to a rewarding career as an IT professional! With the opportunity to achieve accreditations with the likes of Microsoft (Azure, 365 and more..) Cisco, Juniper and other technical world leaders, our client is looking for a motivated and confident individual to join their busy Service Operations team.

As a member of the Service Operations team, you’ll receive structured training to ensure you can provide customers with the best advice and guidance every day.

With progression, you’ll have the opportunity to specialise in an area of business you are interested in, whether that be cloud platform and data, cyber security, productivity and collaboration, or connectivity.

Main Responsibilities:

Delivering high levels of customer service and technical support
Acting as the main point of contact for our customers, providing expert advice and guidance
Resolving issues and requests efficiently to maintain our outstanding rectification times
Configuring customer requirements and identifying appropriate solutions

To be successful as an IT Support Engineer, you need to have:

Excellent communication and listening skills
The ability to prioritise and manage a busy workload
A talent for solving problems
Desire to learn with a drive for continuous development
A positive attitude and an appetite to succeed
A passion for IT


In return for your hard work and commitment, our client offers fantastic benefits, including:

Up to 33 days holiday including Bank Holidays
Excellent training and development
Progression opportunities
Optional hybrid working arrangements offering the benefit of both office and remote working
Company Pension Scheme (matched up to 10%)
Private Medical Insurance
Impressive office spaces, free parking and recreational facilities
Mental health support — Access to a 24/7 Employee Assistance Programme, training, and courses on wellbeing and building personal resilience
Social events
Looking after our planet — Our client helps their people reduce their carbon footprint through our Electric Vehicle Scheme and Cycle to Work Scheme
Giving back to the wider community — Each year, they encourage their employees to take part in a fundraising challenge of their choice and reward their efforts with significant sponsorship through their Community Fund


So, if you have a passion for technology and looking for a Company where you can thrive, APPLY TODAY!