Apprentice Business Rates Officer (S2506)

Principal Duties

Apprentices are assigned to one of the teams the principal duties of which are;

Business Rates

To use our ICT systems to create reports to aid collection To check bills and identify any errors To set up new properties and report any changes to the Valuation Office Agency. To gain knowledge of Business Rates liability and valuation legislation and procedures and offer advice to customers accordingly To determine the correct liability for Business Rates and ensure that records are accurately updated and that correct bills are issued To determine the correct award of certain exemptions, reliefs or discounts

In addition, you will provide efficient and effective service, including:

Supporting the team by maintaining databases and records of work received and completed Inputting data into and retrieving data from computer systems Using IT packages for word processing, spreadsheet and database applications Supporting colleagues in the service in periods of high demand General administrative support duties Scanning and indexing documents to our document imaging system Using email to distribute messages Dealing with customer telephone and email enquiries in a courteous and professional manner, taking advice from the line manager when appropriate Attending appropriate training to achieve the agreed Apprenticeship standard Any other duties as deemed appropriate by your line manager

Secondary Duties

To participate in Council programmes of in-service training as a trainee and when required, as a trainer facilitator To undertake such other duties and responsibilities of an equivalent nature as may be determined from time to time by the Service Head (or nominated representative) in consultation with the postholder (and if he/she so wishes, with his/her Trade Union representative)

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

Progression offered to the right candidate.

Employer Description:
Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.

Working Hours :
37 Hours per week - Monday to Friday. Shifts to be confirmed.

Skills:
Communication skills,Team working,Proud,Pioneering + Open,Committed to gaining Skills,Passionate