Administrative Support Apprentice

This is an exciting opportunity to join a supportive and growing team providing administrative support within the Head Office departments at MediServices Healthcare.

Key Responsibilities:

Provide general administrative support to the department, including filing, data entry, and document management Answer, manage or signpost any incoming and outgoing telephone calls and emails to ensure that they are logged/redirected/responded to appropriately and in accordance with guidelines Accurately record all calendar bookings and data input for all referrals, appointments, reports and follow-up Liaise with hospitals, GP Surgeries, patients, clinicians and healthcare staff to book clinics and investigatory procedures as required Book accommodation and travel for clinicians and colleagues as required Collect and input data from various sources, including the identification of improvements and/or modifications as needed Produce and perform routine and ad-hoc database queries to extract data for analysis, including but not limited to performance/utilisation/outcomes Maintain robust data quality through regular checks and cleansing to ensure accuracy and reliability Undertake a range of record-keeping and monitoring tasks, complying with GDPR, patient confidentiality and organisational requirements Support the audit process through data collection and analysis Support the marketing function with social media maintenance and communications Undertake appropriate training and development activities to meet the requirements of the post Work in a flexible way in order to support colleagues to ensure an effective service is given To undertake any other reasonable duties in line with the general responsibility of the post

Training:

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Training Outcome:

Successful completion of the apprenticeship could lead to a permanent administrative role within MediServices Healthcare, with opportunities to progress into areas such as data management, clinic coordination, or team leadership roles within our expanding organisation.

Employer Description:
MediServices Healthcare is a leading provider of insourced and outsourced diagnostic and clinical services specialising in Neurophysiology and Ultrasound, working closely with the NHS. Based in the Midlands, we are a growing organisation dedicated to delivering high-quality, patient-focused care across the UK.

Working Hours :
Monday-Friday 09:00am-17:00pm Including 30-minute unpaid lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Accurate data entry,Time management,Professional writing,Positive attitude,Self-motivated,Enthusiastic,Willing to learn,Reliable,Friendly and approachable,Professional manner,Resilient under pressure,Eager to help others,Strong work ethic