Field Technical Representative

JOB DESCRIPTION

Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.

GENERAL PURPOSE OF THE JOB:

The Field Technical Representative ensures proper application and installation of Tremco CPG products (including HercuWall) in accordance with all company and industry guidelines by providing on-site application, installation and problem resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide independent support for primary territory product lines. Recommend products and solutions outside of primary product lines with occasional direction. Ensure compliance with best practice standards for application or installation to protect against and mitigate potential warranty issues. Provide site support by performing general and complex product applications/installations. Perform substrate analysis using specialty equipment. Keep up-to-date technically on practical procedures, specialized techniques to apply new knowledge within the field. Provide field support by collecting data for project or product specific testing and interpreting results. Recommend application and installation policies within technical literature. Coordinate 3rd party testing certification/approvals. Provide live and/or web-based training for internal staff and/or external customers. Create instructional hands-on demonstrations in a classroom, distributor locations, or job site settings showing application or installation of products. Exercise clear and confident communication of product lines and construction practices during presentation delivery. Support qualified applicator program and/or authorized product installation program. Use relevant information and individual judgment to determine whether designs, applications, and installations comply with local codes, industry standards, and regulations. Maintain records associated with job site visits and project completions. Aids in new product review to ensure product feasibility and value engineering aspects. Ensure customer satisfaction and works to resolve issues for optimal outcomes. Provide feedback on customer recommendations and suggestions.
EDUCATION:
HS Diploma or GED required. Bachelor's degree in science, Engineering, Construction, Business Administration, Operations Management, or similar preferred. EXPERIENCE:
4-7 years Technical Service, Construction, Project Management, Field Management, or similar experience. Hands-on experience with product applicationor installation. Possess a general understanding of field-testing methods and techniques.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:.

Building and construction knowledge of materials, methods, and the tools involved in the construction or restoration of buildings or other structures. Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. Knowledge of chemical composition, structure, and properties of substances and of the chemical processes and transformations they undergo. This includes chemistry of current and future products and systems. Customer Service skills, including needs assessments and evaluation of customer satisfaction. Excellent communication, listening, and interpersonal skills, with the ability to work collaboratively with internal teams and external partners. High level of attention to detail and organizational skills, with the ability to effectively manage timelines, meet deadlines, and manage project scope. Strong problem-solving skills with the ability to manage multiple, simultaneous projects with competing priorities. Proficient in Microsoft Office (Word, Excel, Outlook) Ability to travel up to 50% within assigned region. Travel may be on short notice with overnight stays. Suitable home office workspace to conduct work.
BENEFITS AND COMPENSATION:

The salary range for applicants in this position is based on employee qualifications, business needs, and other considerations permitted by law.

Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
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