Senior General Manager

Start: ASAP

Languages: GERMAN AND ENGLISH ESSENTIAL

Are you a dynamic leader with a passion for hospitality and operational excellence?

I am seeking an exceptional General Manager to oversee my clients thriving operations across Germany.

If you love fast paced, trendy locations then this might be the right fit for you.

A few details to give you some insights:

Manage daily operations of 30 + locationsLead a team of 720+ hospitality and operations staffSet strategic direction for the marketDrive customer experience, sales, and operational excellence

Your every day tasks would be a mix of the following:

People Management

Grow a high-performance team through hiring, trust-building, coaching, and inspirationDrive team engagement and celebrate successesOversee City GMs, Member Experience Managers, and Member Experience AssociatesReport to the Head of the EU Business

  P&L and Performance Metrics

Manage P&L for Germany with an owner/operator mentalityAnalyze data, identify trends, and maximize profitabilityDevelop commercial acumen in your teamMeet performance metrics including Unit EBITDA and NPS

Sales and Revenue Management

Drive local sales initiatives and partner with the sales teamProvide sales coaching to improve team skills and outcomesManage revenue through accurate rental quoting and renewalsSupport new location launches

Hospitality & Member Experience

Deliver exceptional customer service across all locationsCoach and inspire team to provide outstanding hospitalityCollaborate with Facilities and Member Tech teamsCreate a welcoming, empowering, and delightful workplace experience for members

Qualifications

Proven track record in multi-unit management, leading teams of 510+Experience in P&L management with demonstrated success in driving performanceBackground in high-touch service environments with consistent excellent customer experienceExpertise in working with sales teams in direct-to-customer settingsStrong analytical skills and data-driven decision-making abilities