Assessment & Reconnection Worker
JOB DESCRIPTION - ASSESSMENT & RECONNECTION WORKER
*WOMEN ONLY ROLE*
To support the Manager and Coordinator in the day-to-day running and development of Women’s Complex Needs Service, including meeting the milestones set for the service.
To deliver support to female clients with multiple support needs who have also experienced domestic violence and VAWG, in conjunction with external specialist agencies.
Carrying out comprehensive client assessments; providing clients with personalised case management support to help them be connected into specialist external services, turning assessments into a practical action plan which fully involves the client.
Ensuring throughout that work done is properly recorded.
To be responsible to the Service Manager and Service Coordinator for the day-to-day delivery of the Women’s Complex Needs Service.
Carry out comprehensive client assessments; offer support and advice around connecting to relevant external services, keeping accurate records.
Draw up effective action plans with clients and through case management offer support and advice tailored to their individual support needs.
To attend team meetings and take part in service policy and planning
To respond and process in a timely and proactive fashion all referrals made to the Women’s Complex Needs Service and ensure those accessing the project meet the criteria.
To work closely with other members of the team ensuring strong communication by attending handovers.
To work persuasively with individuals to explain the role of the service and the benefits of linking in to external specialist services.
To provide personalised case management for users, turning assessment recommendations into a practical action plan which fully involves the client
To provide as appropriate client advocacy to home local authorities to support client reconnection as appropriate.
Financial and Administrative duties
To keep accurate daily records of petty cash and other project monies.
To keep accurate records and statistics on referrals, service outputs and outcomes etc.
To maintain a high standard of record keeping in the office and keep all financial and administrative systems including client files in the office in an accurate and up-to-date manner in line with policy.
To ensure that all written work both for internal and external use is of a high standard.
Internal communication and liaison with outside agencies
To liaise effectively with colleagues in the team and external services to enable referral and communication of information to enable support planning and actions.
To liaise and negotiate effectively on a day to day basis with outside agencies including the police, social services and other statutory and voluntary agencies.
In consultation with the Manager to represent the service externally at forums, conferences and meetings as required.
Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development.
Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff.
Attend and participate in divisional and team meetings and other meetings as required.
LocationVarious location across London
Pay Rate£15-£17 per hour, paid weekly