Digital Account Manager

Digital Account Manager

Location: Essex (Hybrid Working)

Salary: £27k - £30k + Pension + Private dental insurance + Private medical insurance + Referral programme + Sick Pay + Casual dress + Company events + Cycle to work scheme

The Client:

Our client is one of the leading design & marketing agencies offering brand-building, and campaign activity to their clients while delivering a satisfactory customer experience.

They are looking for a Digital Account Manager to join their team.



The Role:

Your role is to act as the key interface between the client and company on assigned accounts to ascertain the clients' needs and ensure their projects are delivered within set timescales and to budget.

To develop a one-to-one relationship with the clients and provide total client support and service.



Duties:

? Manage daily tasks and take the lead in project management, ensuring adherence to the planner and meeting deadlines.
? Upload content to websites, typically on WordPress sites.
? Create content for client emails, generate emails in Mailchimp, produce email reports, and provide feedback and recommendations to clients.
? Collaborate closely with the Studio, Video, User Experience, SEO, QA, and Development teams to deliver projects for clients within set deadlines and budgets.
? Communicate clients needs to internal teams through client discussions, Director of Digital input, and relevant research, providing written briefs with necessary resources.
? Liaise with assigned clients to understand their requirements and create a brief.
? Utilise Synergist consistently to assign correct job numbers, estimates, purchase orders, and invoices, and regularly review job costs versus estimates to maintain budget compliance.
? Update Click Up with Client Services updates and use it to provide accurate briefings to the development, SEO, and UX teams.
? Respond promptly to client requirements within specified SLA times.
? Review wireframes, functionalit