Site Access Admin

I'm recruiting for a Site Access Admin - German Speaking to deal with customer enquiries within the agreed SLA.

Based in Zurich.

18 Months contract Daily Rate Depends on Experience.

Would you be interested or know someone suitable?
Taking over incoming customer enquiries in compliance with the defined SLA or customer request deadlines.

Proactive communication with customers to ensure the best possible order processing and to keep them informed at all times.

Planning and coordination of smaller projects and/or sub-projects in the respective business areas Contact person for all B2B clients and partners during the order validation and first billing cycle Responsible for correct order validation, service recording and invoicing Ensure communication with all commercially and technically involved staff.

As an escalation instance, you are the point of contact for our customers in crisis situations and actively work out a solution to the problem Requirements: Administrative or commercial training At least 3 years of professional experience High service orientation in dealing with internal and external customers Mentally strong and team player Willingness to go the "extra mile" to provide first class customer service Language skills - German and English, Italian and French an advantage