Housing Apprentice

Other information: Fixed Term Contract for 2 years

No day the same, making positive change

Role Snapshot...

This is an enjoyable interactive role which is essential to support the team's specialist services.

The role will encompass a wide range of skills and responsibilities.

You will assist customers seeking help with their housing, helping resolve the customers issues where possible or ensuring they are referred to another service quickly if needed.

This apprenticeship role includes studying towards the Level 3 Housing and Property Management apprenticeship qualification of which 20% of your time will be spent working towards completing this.

What you could be part of...

Over the past two years, people have been impacted on numerous fronts including loss or reduction in employment, reduction in income, family breakdowns all of which are increasing hardship and the risk of homelessness.

Being part of the Housing and Benefit Team has allowed current team members to be at the forefront of central and local governments initiatives, whilst challenging an incredibly exciting undertaking.

When joining the team you will have the opportunity to help people either directly or by providing them with the skills they need to help themselves.

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services.

Our success comes from us being commercially astute and business-like.

Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people's lives.

What you'll be doing...

Working in partnership with an experienced officer you will:

? Respond to client enquiries via telephone, mail and electronically
? Progress cases, from application to final outcomes and evaluation, alongside the collection of any additional required information from a range of sources
? Assist with interviewing