3rd Line Engineer

3rd Line Engineer

Kingston upon Thames (hybrid working – 3 days per week onsite)

Up to £53k plus benefits

A cutting-edge software business is looking to hire an experienced 3rd Line Engineer to join their expanding team. This is a customer-facing, Azure-heavy support role with a strong software and cloud infrastructure focus.

You’ll be the go-to technical expert for escalated software issues, delivering high-quality service across cloud-based systems and modern Microsoft environments.

Responsibilities:

• Handling advanced software support queries and escalations

• Deploying and managing Azure App Services and Blob Storage

• Supporting and maintaining Azure SQL Databases

• Working with CI/CD pipelines and cloud-based apps

• Acting as the final escalation point before engineering/development teams

• Monitoring cloud services to ensure high system availability

• Providing support during rollouts and upgrades (remote and on-site)

• Participating in an on-call rota for enhanced client support

Requirements:

• Strong background in Azure cloud services, infrastructure and application support

• Experience with App Service, Blob Storage, SQL DB, Azure AD, and Entra

• Ability to troubleshoot, escalate, and resolve complex software issues

• Passion for customer service and emerging tech

• Ideally Microsoft AZ-900 or AZ-104 certified