Reception Manager - Sloane Street, London up to £45,000

Reception Manager – Sloane Street, London up to £45,000

Salary: £43,000–£45,000 per annum | London –| Multilingual is a BIG bonus

An exciting opportunity has arisen for an experienced Reception Manager to join an exclusive, award-winning private members’ club renowned for delivering exceptional experiences for families.

As Reception Manager, you will be the face of the club and a key ambassador for its brand, building strong relationships with members and their guests while ensuring every visit exceeds expectations. You will play a pivotal role in driving member satisfaction, loyalty and retention, while leading and developing the Reception and Concierge team.

Key Responsibilities

Oversee the day-to-day operations of the Reception and Concierge department, maintaining the highest standards of service, communication and presentationLead, supervise, train and motivate the reception and concierge teamAct as the first point of contact for members and guests, managing enquiries, requests and complaints with professionalism and a solutions-focused approachEnhance the member experience and identify opportunities to promote services and membership opportunitiesWork collaboratively with the Events team to coordinate membership activities and special eventsSupport the full membership journey, from initial enquiry and discovery calls through to club tours and membership salesOversee bookings, appointments, calls, emails and administrative processes, ensuring accuracy and timely communicationCoordinate team training, probationary reviews and performance appraisals

The Ideal Candidate

A confident, polished and highly personable hospitality professional with: Exceptional verbal and written communication skillsFluency in English; Arabic language skills highly desirableStrong leadership, team development and supervisory capabilitiesExcellent interpersonal and diplomatic skillsOutstanding organisational and time management skillsSound judgement, critical thinking and decision-making abilitiesImpeccable personal presentation and grooming standards

Essential Requirements

Minimum two years' experience as a Team Leader, Reception Supervisor or Assistant Front Office Manager within a five-star hotel or private members' clubClear Enhanced DBS checkPrevious luxury hospitality or private members' club experience

What's on Offer?

Competitive salary of £40,000–£43,000 per annumOpportunity to join an established, award-winning luxury hospitality environmentKey leadership position with the opportunity to shape and develop the member experienceChance to be part of an ambitious and growing international business

If you are keen to learn more, get in touch. Send your CV to Christie or give me a call on 0207 790 2666.