Senior Franchise Business Manager - QSR

London & South £70,000

We’re partnering with a well-established, growth-focused QSR brand to find an experienced Senior Franchise Business Manager to oversee a high-performing portfolio of 70+ stores across London and the South of England.

This role requires more than operational rigour, it calls for emotional intelligence, strategic thinking, and the ability to influence and inspire at every level.

You’ll be the key relationship-holder for multiple franchise partners, acting as the bridge between brand standards and real-world delivery. You’ll support your partners in driving commercial performance, ensuring operational excellence, and fostering a consistent guest experience, all while developing trust-based relationships built on credibility, empathy, and accountability.

The Role:

Act as the strategic and operational lead across a large regional franchise portfolioBuild strong, collaborative relationships with franchise partners, coaching, challenging, and supporting as neededOwn commercial and operational KPIs, including sales growth, labour control, food cost, and customer satisfactionEnsure brand standards are consistently upheld across all locations — from front-line execution to leadership behavioursLead business reviews, drive performance plans, and influence decision-making at a regional and store levelAct as a role model for emotionally intelligent leadership, coaching franchisees and their teams in people development, culture, and resiliencePartner cross-functionally with marketing, ops, training, and product teams to align strategy and executionMonitor local market trends and competitor activity to ensure franchisees remain agile and competitive

The right person

Proven success in a multi-site franchise leadership role within QSR , fast-paced food retail, branded restaurants or coffee.Experience managing multiple partners or stakeholders across a geographically dispersed regionStrong commercial acumen, able to interpret and act on business data, but lead with peopleExcellent communication and influencing skills — able to hold difficult conversations while maintaining long-term trustA coaching mindset, someone who lifts others through guidance, not just oversightHigh emotional intelligence, self-aware, empathetic, and effective under pressureA genuine passion for the guest experience, brand integrity, and team culture