Business Administrator

Business Administrator – Ashdown Head Office NE4

Please note: Visa sponsorship is not available for this position

At Ashdown, we believe that making a difference starts at every level — including our Head Office. Our support teams keep the organisation running smoothly so our front-line staff can deliver outstanding care to people with learning disabilities across the North East.

We’re a proud, family-run company with an excellent reputation across the North East, built on commitment, respect, reflection and continuous improvement. Take a look at our short video series at www.ashdowncare.com — if what you see resonates with you, we’d love to welcome you to the Ashdown family.

The Role

Pay: £13.60 per hourHours: 30 hours per week, Monday to Thursday, 8:00am–4:00pm (start and finish times can be flexible)

As our Business Administrator, you’ll play a key role in keeping our Head Office running smoothly — supporting recruitment, payroll, compliance and finance processes across the organisation. Responsibilities will include:

Supporting the recruitment and onboarding process, including advertising vacancies, arranging interviews, obtaining references and completing pre-employment documentationCompleting and recording Right to Work checks and ensuring all required recruitment clearances are in place before employment beginsChecking and recording relevant visa conditions, restrictions and expiry dates, and ensuring these are appropriately monitoredCoordinating new starter inductions and mandatory training, and ensuring onboarding requirements are completedSupporting weekly payroll validation and monthly payroll preparation, including processing staff changes and leaversChecking agency hours and invoices, identifying discrepancies and liaising with managers and agencies to resolve themSupporting finance processes, including tracking delivered hours, invoicing information, financial records and spreadsheetsMaintaining accurate information across our HR, training, care and business systemsCompleting scheduled compliance, recruitment, agency and KPI audits, identifying gaps and following up outstanding actionsProducing reports, statistics and other management informationTaking meeting minutes and providing administrative supportManaging the internal help desk, telephone enquiries, visitors, meeting rooms, office stock and equipmentSupporting company communications, including newsletters and social media

The Ideal Candidate

Strong administration and organisational skillsExcellent attention to detail and understands the importance of accurate recordsConfident using Microsoft Office, particularly Excel, Word and OutlookComfortable using and learning different digital systemsAble to organise their own workload, prioritise effectively and meet deadlinesAble to work independently and use initiative to solve problemsCommunicates clearly and professionally, both verbally and in writingConfident working with managers, colleagues and external organisationsAble to manage several different tasks and changing prioritiesDependable and takes responsibility for seeing tasks through to completionA positive team player who is willing to learn, develop and contribute ideas for improvement

Desirable: a Level 2 or Level 3 qualification in Business Administration or a similar subject, and knowledge or training in GDPR.

What We Offer

Free on-site parkingPension contributions5.6 weeks’ holidayPaid mandatory and ongoing career development trainingGenuine progression opportunitiesChances to spin our WOW-WheelFlexibility around family commitmentsRefer-a-friend bonus!Loyalty bonuses

Ashdown is a proud, family-run company committed to employing exceptional people who care about quality, teamwork, and making things better every day. Apply now if you’re passionate about making a difference — we’ll be in touch!