Customer Care Coordinator

We have a great opportunity for a proactive, organised and customer-focused Customer Care Coordinator to join our Customer Care team. This is an exciting opportunity for someone who enjoys building positive relationships, resolving queries and ensuring customers receive the highest level of service throughout.

Reporting to the Customer Care Director, you will be the first point of contact for customer queries relating to remedial works, coordinating contractors and service providers and ensuring issues are progressed through to a satisfactory conclusion. You will need excellent communication and organisational skills, a calm and professional approach and the confidence and determination to manage expectations.

In addition to our Core Values of Teamwork, Integrity and Communication, you will need to demonstrate;

similar experience within the Construction/Residential New Home Sales industrya professional approachfoster a positive customer experienceexcellent written and verbal communication skillspatience, empathy and active listening skillsproblem solving skillsto be highly organised with the ability to prioritise workloadsstrong IT skills and well versed in Microsoft applicationsstrong attention to detailflexibility and willingness to adaptability to work autonomously but embracing working in a wider teamown transport is essential

What we offer;

working Monday to Friday 8.00am to 5.00pm, possible flexibility on start/finish times24 days holidays rising to 27 days, plus bank holidayscompany pensiondiscretionary bonusbuy/sell holiday schemetraining and developmenteyecare schemesupplier discount schemefree parking

Please apply with a CV and a covering letter