Practice Manager

A new opportunity has become available for a Dental Practice Manager to join a fully private practice located in Barnet, EN5.

This role is full time (40 hours) 5 days per week on site with requirements to work alternate Saturdays.  

About the practice:

A boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries, beautiful, spa‑like environments that allow you to focus on what matters most: delivering exceptional patient care.

Our teams are hand‑selected for their warmth, skill, and genuine compassion. You will feel supported, inspired, and proud of the work you do. This is a rare opportunity to join a state‑of‑the‑art private dental environment and work alongside some of the UK’s most experienced clinicians.

Guided by CALM: Community, Authenticity, Leadership, Mindfulness; Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience

What Your Day Will Look Like

You will:

Thrive in a role built to support a calm, high performing practice, balancing patient experience, team wellbeing and commercial outcomes.Lead day to day practice performance across people, patients & performanceLead and develop the multidisciplinary team, setting clear expectations and ownershipTrack and manage core KPIs including utilisation, conversion, revenue and patient experiencePartner with Treatment Coordinators and clinicians to optimise the patient journeyOversee diary management to balance productivity with a calm, high quality experienceMaintain regulatory compliance and ongoing CQC readinessManage costs, stock and budgets in line with business targetsOwn operational processes, spotting risks early and driving improvementsResolve patient feedback and complaints with care, professionalism and paceSupport local growth through marketing activity and community engagement

Essential

Experienced in Dental Practice Management > 5 years in a single or multi-site settingPrevious experience in a private dental or private healthcare settingPatient centred mindset with confidence managing concerns and complaints effectivelyStrong understanding of KPIs, performance management, and commercial targetsStrong understanding of practice level financials including revenue drivers, cost control, and budget oversightConfident, credible leadership style with the ability to motivate, challenge and develop othersExperience handling people matters including performance improvement, absence management, and team developmentOrganised, structured, and solutions focused, with consistent follow through

Desirable

CMI, ILM or equivalent Management qualification or relevant leadership developmentExperience improving treatment conversion and patient journey performance through process and coaching

What You Gain by Joining:

The opportunity to lead within a premium, fully digital private dental environmentProgression pathways and ongoing development opportunities based on performanceProfessional development support and access to Learning PortalDBS coveredEmployee Referral Scheme with competitive referral rewardsModern, high spec practices and systemsDedicated Treatment Coordinators supporting ethical case acceptance and patient communicationCompetitive salary based on experience and skillset

The Culture:

The mission goes beyond dentistry, we help people live healthier, happier, and longer lives.

We live by CALM, the values that define how we work and care for people:

Community: We support one another and build uplifting, collaborative teams.
Authenticity: We act with honesty, integrity, and compassion.
Leadership: We take responsibility and maintain exceptionally high standards.
Mindfulness: We stay calm, thoughtful, and solutions focused, even under pressure.