Community Incident and Support Advisor - Temporary until December 2027

Could you be the calm, reassuring voice someone needs when it matters most?

We're looking for a customer-focused professional to support residents affected by incidents, urgent service issues and high-priority enquiries.

As a Community Incident & Support Advisor, you'll be the first point of contact for residents, providing clear, compassionate support by phone and email. You'll gather and record information, assess urgency, manage expectations, and ensure issues are escalated quickly when needed.

We're looking for someone with experience of:Delivering excellent customer service by phone and emailSupporting people in challenging or sensitive situationsGathering accurate information and maintaining detailed recordsPrioritising enquiries and recognising when issues need escalatingCommunicating clearly and managing expectationsWorking in a fast-paced environment while staying organisedUsing Microsoft Office, including Teams and Excel
You don't need incident response experience. We're looking for someone who stays calm under pressure, communicates with empathy, follows procedures and genuinely wants to help people when they need support most.

This is a temporary opportunity to make a real difference for residents across Great Britain.

Take a look at the job description to find out more.