Community Coordinator

Community Coordinator

We are looking for a warm, proactive, and highly organised Community Coordinator to be the welcoming face of our clients vibrant workspace community.

In this reception-based role, you will be the first point of contact for members, tenants, and visitors creating a positive first impression, supporting day-to-day operations, and helping deliver an outstanding member experience.

You will work closely with the location team, building and property-management partners, cleaning and maintenance providers, and third parties as required.

What You’ll Do

Member Experience & Community

Be the first point of contact for all members, tenants, and visitors, delivering a warm, professional, and brand-aligned welcome.Resolve or escalate member and visitor issues promptly, ensuring every interaction meets or exceeds expectations.Manage incoming calls, directing enquiries efficiently while creating a positive impression of the community.Support community events, activities, and local engagement initiatives, ensuring quality, consistency, and budget adherence.Share daily handover notes and communicate upcoming events and activities with colleagues.Contribute ideas for member communications, social-media content, and local engagement in collaboration with the marketing team.Provide peer and buddy support across your own and other locations.

Sales & Business Performance

Support the delivery of ancillary revenue targets, including meeting rooms, events, and additional services.Proactively identify opportunities to drive income and progress sales enquiries.Conduct tours and manage enquiries in line with the member journey and sales process.Maintain accurate and compliant use of CRM and sales systems, including HubSpot.Record meeting-room bookings, ancillary sales, and event income in line with SOPs.Support sales-related projects, including competitor research, local market insight, and CRM data management.

Operations, Safety & Compliance

Maintain reception and welcome-desk cover, arranging cover for breaks and meetings in line with brand standards.Manage post, deliveries, access-control requests, and contractor sign-ins in line with building standards.Report maintenance issues and health-and-safety concerns promptly, escalating where necessary.Conduct building walks, opening and closing checks, and operational audits as required.Build strong, collaborative relationships with suppliers and third-party partners.Support the day-to-day operation of the workspace, including meeting-room setup, shared areas, tea points, supplies, and refreshments.Provide hands-on support for events, meetings, and activities taking place on site.

Systems & Reporting

Use business systems effectively and compliantly, including HubSpot, Resonate, Expansive, Riskproof, and Office RnD.

What Success Looks Like

Your performance will be measured against Balanced Scorecard targets, including:

Committed occupancy and EBITDANPS and member feedbackCompliance standardsMember advocacy and engagementColleague engagement and performance feedbackPeer, regional, senior-leadership, and stakeholder feedback

What We’re Looking For

A confident, ambassadorial, and collaborative communicator with a genuine passion for people and service.Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.A proactive, hands-on approach with the ability to identify opportunities and resolve issues before they escalate.Comfortable using CRM and operational systems; full training will be provided.A team player who is committed to personal development and supporting the growth of others.A professional, positive, and solution-focused attitude that reflects our values.