Reservations Manager - Luxury London Hotel

Reservations Manager – Luxury London Hotel
Salary: Competitive, dependent on experience

This is a fantastic opportunity for a commercially minded hospitality professional who is passionate about delivering exceptional guest experiences, maximising revenue and leading a high-performing reservations team within a luxury environment.

As Reservations Manager, you will oversee the day-to-day reservations operation, ensuring every booking journey reflects the hotel's commitment to personalised service, attention to detail and the highest standards of luxury hospitality.

Responsibilities:

Lead and develop the reservations team, fostering a culture of excellence, accountability and continuous improvement.Oversee all individual and group reservations, ensuring enquiries and bookings are handled efficiently, accurately and professionally.Maximise room revenue through effective yield management, upselling strategies and the optimisation of room inventory.Work closely with Revenue Management, Front Office, Sales and other key departments to ensure commercial objectives are achieved.Monitor booking trends, occupancy, average daily rate (ADR) and revenue performance, identifying opportunities to maximise profitability.Ensure all guest preferences, special requests and VIP arrangements are captured and communicated effectively.Maintain the highest standards of guest communication, ensuring all interactions are personalised and aligned with the hotel's brand standards.Manage team performance, training and development, supporting colleagues to reach their full potential.Review and improve reservations processes, systems and procedures to enhance efficiency and the overall guest experience.Ensure all reservations policies, payment procedures and administrative requirements are consistently followed.

Requirements:

We are looking for a confident and proactive hospitality professional with a strong background in reservations, ideally within a luxury hotel environment.Previous experience in a Reservations Manager or senior reservations leadership role within an upscale or luxury hotel.Strong commercial awareness, with a proven understanding of revenue optimisation, forecasting and yield management.Excellent leadership skills, with the ability to motivate, develop and inspire a team.Exceptional communication and interpersonal skills, with a genuine passion for guest service.Outstanding organisational skills and attention to detail, particularly when managing multiple priorities.Confidence working with hotel property management systems (PMS) and central reservations systems.A proactive, solutions-focused approach and the ability to thrive in a fast-paced environment.A genuine appreciation for luxury hospitality and the importance of delivering a seamless guest journey.