Experienced GP Receptionist/Office Administrator

Experienced GP Receptionist / Office Administrator

Location: North Leeds
Salary: Circa £14.00–£16.00 per hour, dependent on skills and experience
Hours: Monday to Friday, 12.00pm–6.00pm, with Saturday hours to be discussed
Working pattern: Site-based

We are recruiting on behalf of a well-established private healthcare provider in North Leeds that is looking for an experienced GP Receptionist / Office Administrator to join its friendly and professional team.

This is a patient-facing role where you will play an important part in ensuring every patient receives a professional, welcoming and high-quality service from their initial enquiry through to their appointment and follow-up.

Reporting to the Reception & Practice Manager, you will manage a range of reception, patient coordination and administrative duties. Previous experience within an NHS GP surgery is important. Applications may also be considered from candidates with strong reception and administration experience gained within a highly customer-focused environment.

The role will include:

Welcoming patients and ensuring the reception and waiting areas provide a warm, professional environment, including offering refreshmentsAnswering telephone calls and responding to emailsBooking and coordinating patient appointmentsManaging diaries and appointment schedulesPreparing, maintaining and filing patient documentationProviding a professional and supportive service throughout the patient journeyMaking follow-up telephone calls to patientsPreparing letters, patient information and other practice documentationSupporting patient surveys and new patient administrationGeneral administrative duties including filing, archiving, photocopying and handling postHelping to maintain professional and presentable reception and patient areasProviding wider administrative support to the practice team as requiredHelping to maintain clean, professional and well-presented reception, patient and clinical areasSupporting the practice with routine weekly compliance checks and associated records

Essential skills and experience:

Previous NHS GP reception experienceA proactive problem-solving approach, with the ability to use initiative to deliver the high standard of service our patients expectA positive, solutions-focused attitude, recognising that you are a key point of contact and play an important role in the overall patient experienceExcellent customer service and interpersonal skillsConfident and professional telephone mannerStrong written and verbal communication skillsExcellent listening skills with the ability to respond sensitively to patients' needs and concernsA discreet and professional approach when handling confidential informationAbility to prioritise enquiries and take appropriate actionAbility to manage several tasks simultaneously in a busy environmentStrong organisational and time-management skillsGood IT skills and confidence using office systemsExcellent attention to detailGood problem-solving skillsAbility to remain calm and professional under pressureA positive, proactive and team-focused approach

Desirable experience:

Experience coordinating patient appointments and managing clinical diariesExperience handling confidential or sensitive patient information

If you have the skills and experience required and would like to join a professional, patient-focused healthcare environment, please apply with your CV.

 

 INDLS 

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