Customer Service Engineer - OTT TV / CDN / Video - Europe wide
Customer Service Engineer - OTT TV / CDN / Video - Europe wide(OTT TV, VOD, Streaming, Telco, Telecommunications, CDN, Linux, IP, Broadcast)Working within the OTT TV / Content Delivery Network / Video / Telecommunications arena we are searching for a Customer Service Engineer to join an expanding team providing technical support to EMEA based customers.
This role can be on a permanent or long term contrcat basis.The candidate will be responsible for providing technical support to customers: diagnosing, troubleshooting, repairing and debugging complex system problems involving client associated equipment.
The role requires close liaison with external customers and with specialistsin the internal Engineering, Operations & Sales departments.Main ResponsibilitiesProvide first and second level support to customers.(Telecom Operators and Broadcasters).Be the primary contact for customers and for Support for escalation of support issues and follow through to resolution.Ensure the compliance to the SLA contractual commitments towards our customers in terms of response time, service continuity and final resolution delay.Perform regular preventive maintenance tasks to maximize customer’s Quality of Service, and pro-actively propose improvement solutions.Report and track design, reliability and maintenance problems or bugs to design/software engineering.Upon request, manage on-site installation, commissioning and training services for new customers.Technical RequirementsMinimum 3 years of direct experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar networking environment (B2B).Significant expertise in the following areas is desirable :Linux serversSystem and Storage architectureIP network (including protocols, security and analysis tools)Deep understanding of streaming video and OTT technologies including HLS, DASH.Following knowledge will be also appreciated:Streaming video technologies and ecosystemScript development (Bash, python, perl…)Shared storage system(OTT TV, VOD, Streaming, Telco, Telecommunications, CDN, Linux, IP, Broadcast)More information available upon application