Customer Resolution Co-Ordinator

The Vacancy

Do you know what excellent customer services looks like?

Do you have a passion for helping others, acute listening skills, bucket loads of empathy? Are you a critical thinker and problem solver, able to provide creative resolutions in a fast-paced environment?

If this sounds like you, come and work for Paradigm Housing Group with our Customer Resolutions Team.

We have a passion for delivering excellent service to our customers.

We view complaints as a gift and use customer insight to identify service failures, put things right and drive improvement.

You will be the first point of contact for customers and be responsible for acknowledging, logging and understanding the scope of their feedback.

You will assess each complaint and allocate it accordingly.

You will be responsible for managing and resolving low level dissatisfaction and informal complaints while delivery an efficient administration service to the team, managing inbound calls and the mailbox.

This is an interesting and fulfilling role where no day is the same.

You will work within a wonderful team, have the opportunity for career advancement and build strong relationships with colleagues and customers.

The role is a full time, working 37 hours per week, Monday to Friday between 9am and 5:30pm.

It offers the flexibility to work two days in our modern officers in High Wycombe (free parking) and three days remotely.

What are you waiting for? Apply today!

About us

We are a values' driven, ambitious organisation.

We're Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment.

We are clearly focussed on the delivery of our five-year corporate plan with ambitious and challenging objectives including improving our environment and sustainability targets to deliver quality homes to people who need them.

We offer a very generous package including the following:

? Holidays - 25 days to s